Refund And Return Policy
Thank you for shopping at Foxxy Nuts! We appreciate your business.
General Policy
Due to the nature of our food products, we are currently unable to offer refunds for unopened or unwanted items.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within [1-2] days of receiving your order. We will be happy to offer a full refund or replacement product (subject to availability).
To Report a Damaged or Incorrect Item:
- Email: foxxynuts9@gmail.com
- Include the following information in your email:
- Your order number
- A description of the damage or the incorrect item received
- Pictures of the damaged product (if applicable)
Processing Time
Once we receive your email and review your claim, we will process your refund or replacement within [3-5] business days. You will receive a confirmation email once your request is complete.
Refunds
Refunds will be issued to the original payment method used for the purchase. Please allow [6-7] business days for the refund to appear in your account.
Shipping Costs
Original shipping costs will not be refunded unless the error was on our part. We will cover the return shipping costs for damaged or incorrect items.
Exceptions
This Refund Policy may not apply in all situations, such as:
- Any delay caused by an unforeseen event outside of our reasonable control (e.g., natural disaster, power outage, etc.)
- Damage caused by improper storage or handling of the product after delivery
Questions
If you have any questions about this Refund Policy, please contact us at foxxynuts9@gmail.com.